To offer nothing less than outstanding service to our clients, we take the time to truly listen and understand our client’s needs. This allows us to build a bespoke service to suit each relationship. We are now looking to improve the service further to help a broad range of clients with a wide range of circumstances.
In many emergency situations timing is extremely important, so we offer an emergency service for our clients. In an emergency or time critical situation, our clients can use our urgent express service; this guarantees delivery within 1 hour. This way if there is something that is needed A.S.A.P it can be arranged, delivered and ready to use within the hour.
One of our most important aims is to provide our clients with the “BEST SERVICE”, that is why customer service is so important to us. In order to maintain this philosophy we are open to after hour enquiries and orders. We are always available to help our clients with any problems they may have.
Minimax focuses on the best satisfaction in service with our technical support team. We guarantee technical support within 1 hour of request and if the problem cannot be fixed over the phone or via remote PC control, a technician will be dispatched to the clinic within 24 hours of request. Due to our support team giving service calls once a month and regular drop ins for checkups or even just to say g’day, we’ll eliminate any potential problems before they have a chance to grow.
Minimax guarantees that if you are not 100% satisfied with one of our products, we will first correct the problem to the best of our ability and if you are not satisfied with our efforts, a refund of the full purchase price will be given. No hassle, no delays and no questions asked!